Shipping policy

1. Order Processing

We do our best to get your gear to you quickly!

  • Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).
  • You’ll receive an email confirmation once your order has shipped.
  • Orders placed after business hours or on weekends will begin processing the next business day.

2. Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and the weight of your order.

Typical delivery times:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–3 business days (when available)

Delivery times may vary based on carrier performance and weather conditions.

3. In-Store Pickup

Prefer to stop by? You can choose Free In-Store Pickup at checkout.

We’ll email you as soon as your order is ready for pickup. Please bring your order confirmation and a valid ID when you come in.

4. Shipping Locations

We currently ship to addresses within the continental United States.

We’re unable to ship to P.O. boxes, APO/FPO addresses, or international destinations at this time.

5. Tracking Your Order

Once your order ships, you’ll receive a tracking number via email so you can follow your package right to your doorstep.

6. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us right away at contact@therunningwellstore.com

We’ll work with the carrier to resolve the issue as quickly as possible.

7. Returns & Exchanges

If your order doesn’t work out, no worries! Items brought back within 30 days of purchase can be exchanged or returned for store credit.

All sales on clearance items are final.