We’re Here to Help

Terms and Conditions

Exchange Guarantee

1. Our Promise

At The Running Well Store, we want you to love your shoes and gear as much as we do. If something doesn’t feel quite right, whether it’s comfort, fit, or function, we’ll work with you to make it right. Our goal is simple: help you run, walk, and live well.

2. In-Store Purchases

30-Day Fit Guarantee

Thank you for shopping at your locally owned Running Well Store!

Items brought back within 30 days of purchase can be exchanged or returned for store credit.

All sales on clearance items are final.

Apparel and Accessories

Apparel, accessories, and gear can be exchanged within 30 days for a refund or exchange. Items must have original tags attached.

Final-Sale Items

Sale and clearance items are not eligible for return or exchange.

3. Online Purchases

If you ordered from therunningwellstore.com and need to exchange an item, no problem.

How to Return or Exchange

  1. Email contact@therunningwellstore.com or call 816-500-5037 to start your return.
  2. Include your order number and reason for the return (so we can keep improving).
  3. We’ll send exchange instructions and, if applicable, a prepaid shipping label.

Once we receive your exchange and confirm it meets the return conditions, we’ll process your exchange or store credit within 3–5 business days.

Shipping Costs

  • Original shipping costs are non-refundable.
  • Client is responsible for return shipping costs.

4. Conditions for Return

To keep our process smooth for everyone, returned items must:

  • Be clean and free from excessive wear.
  • Include all original packaging (shoe box, inserts, etc.).
  • Be returned within 30 days of the purchase date or delivery date (for online orders).

5. Defective or Incorrect Items

If your product arrives damaged or defective, or if we shipped the wrong item, contact us immediately at contact@therunningwellstore.com. We’ll replace or refund it right away and cover all shipping costs.

6. Gift Returns

Got your gear as a gift? We can help! Gift returns can be exchanged for store credit or a new item of equal value. Please include the gifter’s name or order number to help us locate the purchase.

7. Refund Timeline

Refunds are processed to the original form of payment within 5-7 business days after we receive your return. Your bank or credit card company may take additional time to post the refund.

9. Our Fit Finder Guarantee

When you use our Fit Finder Process — in-store or online — our experts analyze your biomechanics to match you with the perfect shoe. If that shoe isn’t a match, we’ll happily exchange it for one that is. Because when your shoes fit well, you run well.

Terms and Conditions

1. Introduction

Welcome to The Running Well Store (“we”, “us”, “our”). These Terms & Conditions govern your use of our website (https://therunningwellstore.com) (“Site”) and any related online services, as well as your purchase of products from us. By accessing or using the Site and/or placing an order, you agree to be bound by these Terms in full. If you disagree with any part of these Terms, please do not use the Site or purchase from us.

2. Definitions

  • “Customer”, “you”, “your” refers to the user of the Site or purchaser of products.
  • “Order” means your request to purchase products through the Site.
  • “Products” means the items offered for sale on the Site, including footwear, apparel, accessories, etc.
  • “Locations” refers to our physical store locations (Kansas City North, Lee’s Summit, Martin City, Mission) and any online services.

3. Use of the Site

  • You represent that you are at least 18 years old or have the legal capacity to form a binding contract.
  • You agree to use the Site only for lawful purposes and in accordance with these Terms.
  • You agree not to use the Site in any way that violates applicable laws or infringes the rights of any third party.

4. Intellectual Property

All content on the Site, including text, graphics, logos, images, and software, is our property or our licensors’ property and is protected by copyright, trademark and other intellectual property laws. You may not reproduce, distribute, modify, display, perform, transmit, or create derivative works of such content without our prior written permission.

5. Products, Orders & Pricing

  • All orders placed through the Site are subject to acceptance by us. We reserve the right to refuse or cancel any Order for any reason (e.g., product availability, errors in pricing or description).
  • Prices listed on the Site are subject to change without notice.
  • We make reasonable efforts to ensure product descriptions and images are accurate. However, we do not warrant that product descriptions or other content on the Site are entirely accurate, complete, or error-free.

6. Payment

You agree to provide current and complete payment information when placing an Order. You authorize us to charge all applicable fees for products you purchase. If payment cannot be charged, we reserve the right to cancel your Order.

7. Shipping & Delivery

You are responsible for providing accurate delivery information. We are not liable for delays or failure of delivery caused by inaccurate address information, carrier issues, circumstances beyond our control, or “force majeure”.

8. Returns & Refunds

Our return, refund, and exchange practices are described in our Return & Refund Policy [link to Return & Refund Policy page]. These Terms incorporate that policy by reference. Please review that policy carefully.

9. Fit Finder & Advice

We provide a “Fit Finder” process (online and in-store) to help you select appropriate shoes and gear. This is based on your biomechanics, goals, and personal profile. However, you acknowledge and agree that:

  • Any advice offered by us (in person or online) is general in nature and does not replace personalized medical or professional advice.
  • We make no guarantees regarding performance outcomes, injury prevention, or suitability beyond the scope of the product and our fitting process.
  • You assume all risk for use of products purchased.

10. Limitation of Liability & Disclaimer of Warranties

  • TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE PROVIDE THE SITE AND PRODUCTS “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
  • WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
  • IN NO EVENT SHALL WE (NOR OUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES) BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA OR USE, INCURRED BY YOU OR ANY THIRD PARTY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE OR PRODUCTS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  • OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SITE OR PRODUCTS SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCTS GIVING RISE TO THE CLAIM.

11. Indemnification

You agree to defend, indemnify and hold harmless The Running Well Store, its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, damages, losses, liabilities, costs and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Site; (b) your breach of these Terms; (c) your violation of any law or rights of a third party.

12. Links to Third-Party Sites

The Site may contain links to third-party websites or resources. We are not responsible for the availability of those external sites or resources, and we do not endorse and are not responsible or liable for any content, advertising, products, services or other materials on or available from such sites or resources.

13. Modifications to the Site & Terms

We reserve the right to modify or discontinue, temporarily or permanently, the Site (or any part thereof) with or without notice. We may also revise these Terms at any time by posting an updated version on the Site. The updated version will be effective at the time of posting (or as specified). It is your responsibility to review these Terms periodically. Your continued use of the Site after any changes constitutes acceptance of the new Terms.

14. Governing Law & Dispute Resolution

These Terms and any dispute arising out of or relating to them or your use of the Site or purchase of products shall be governed by and construed in accordance with the laws of the State of Missouri, without regard to conflict of law provisions. Any legal action or proceeding arising under or relating to these Terms shall be brought exclusively in the state or federal courts located in Jackson County, Missouri, and you hereby consent to the personal jurisdiction and venue of these courts.

15. Severability & Waiver

If any provision of these Terms is held to be invalid, illegal or unenforceable, the remaining provisions shall remain in full force and effect. No waiver of any term or condition hereunder shall be deemed a further or continuing waiver of such term or condition or any other term or condition.

16. Entire Agreement

These Terms, together with our Shipping Policy, Return & Refund Policy, Privacy Policy [link to Privacy Policy page], and any other policy or terms referenced herein, constitute the entire agreement between you and us regarding the Site and your purchase of products, and supersede all prior or contemporaneous agreements, representations, warranties and understandings (whether written or oral).

17. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

The Running Well Store
6009 Johnson Drive, Mission, KS 66202
Email: contact@therunningwellstore.com
Phone: 816-500-5037

Privacy Policy

1. Introduction

The Running Well Store (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website https://therunningwellstore.com, shop in-store, sign up for events, or interact with us through digital channels such as email, social media, and our Fit Finder process.

By using our Site or services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Site and services.

2. Information We Collect

We collect personal and non-personal information in several ways, including when you visit our website, shop in our stores, subscribe to our emails, or use our Fit Finder or “Schedule a Fitting” forms.

a. Information You Provide Directly

  • Contact Information: Name, email address, phone number, and shipping/billing address.
  • Purchase Details: Products purchased, payment method, and order history.
  • Fit Finder Data: Foot type, gait information, preferences, and goals you share with us during fitting sessions or through our online Fit Finder form.
  • Account Information: Login credentials (if you create an account on our Site).
  • Event Registrations: Information you provide when signing up for events or giveaways.
  • Communications: Any messages, feedback, or correspondence you send to us.

b. Information Collected Automatically

When you visit our website, we automatically collect certain information through cookies, pixels, and analytics tools (like Google Analytics and Shopify Analytics):

  • Device information (browser type, operating system, IP address)
  • Pages viewed, time spent, and navigation behavior
  • Referring websites or ads that led you to our site
  • Location data (approximate, based on IP address)

c. Information from Third Parties

We may receive information from our partners and service providers, including:

  • Shopify: for order processing and analytics.
  • Klaviyo: for email marketing and communications.
  • Google: for advertising and analytics insights.
  • Social media platforms: when you engage with our content or ads.

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.
  • Communicate with you about your order status, returns, or support inquiries.
  • Personalize your shopping experience and provide product recommendations.
  • Send marketing communications (only if you’ve opted in).
  • Improve our website, products, and customer service.
  • Administer promotions, surveys, or events.
  • Detect and prevent fraud or misuse.
  • Comply with legal and regulatory obligations.

We may combine information from online and in-store interactions to better understand your preferences and improve your experience.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and support personalized marketing.

You can control cookie settings through your browser, but disabling cookies may limit certain site features.

5. How We Share Your Information

We do not sell your personal data. We may share limited information with:

  • Service Providers: such as Shopify (ecommerce), Klaviyo (email), Google (analytics and ads), and payment processors (to complete transactions).
  • Shipping Partners: to deliver your orders.
  • Marketing Partners: to show relevant ads on other websites or social platforms.
  • Legal Authorities: if required by law, regulation, or legal request.

All partners are required to use your data responsibly and only as necessary to perform their services.

6. Your Choices & Rights

You have the right to:

  • Access and correct your personal information.
  • Opt out of marketing emails at any time using the “unsubscribe” link at the bottom of our emails.
  • Request deletion of your data (subject to legal or transactional obligations).
  • Control cookies through your browser settings.

To exercise these rights, contact us at [Insert Email Address].

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, and resolve disputes. When no longer needed, your data is securely deleted or anonymized.

8. Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no system is 100% secure, and we cannot guarantee absolute security of your data.

9. Children’s Privacy

Our Site and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will promptly delete it.

10. Links to Other Websites

Our website may include links to external sites. We are not responsible for the privacy practices or content of these third-party websites.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices. Updates will be posted on this page with a new “Effective Date.” Continued use of our Site after updates constitutes your acceptance of the revised policy.

Shipping Policy

1. Order Processing

We do our best to get your gear to you quickly!

  • Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).
  • You’ll receive an email confirmation once your order has shipped.
  • Orders placed after business hours or on weekends will begin processing the next business day.

2. Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and the weight of your order.

Typical delivery times:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–3 business days (when available)

Delivery times may vary based on carrier performance and weather conditions.

3. In-Store Pickup

Prefer to stop by? You can choose Free In-Store Pickup at checkout.

We’ll email you as soon as your order is ready for pickup. Please bring your order confirmation and a valid ID when you come in.

4. Shipping Locations

We currently ship to addresses within the continental United States.

We’re unable to ship to P.O. boxes, APO/FPO addresses, or international destinations at this time.

5. Tracking Your Order

Once your order ships, you’ll receive a tracking number via email so you can follow your package right to your doorstep.

6. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us right away at contact@therunningwellstore.com

We’ll work with the carrier to resolve the issue as quickly as possible.

7. Returns & Exchanges

If your order doesn’t work out, no worries! Items brought back within 30 days of purchase can be exchanged or returned for store credit.

All sales on clearance items are final.