Question 1

How long will it take to receive my order?

Accepted Answer

On average, you're looking at 3 to 5 business days between order and doorstep. We know the wait's the hardest part when new gear's involved, so you'll get a confirmation email with tracking the moment it heads your way.

Question 2

How to track my order?

Accepted Answer

Your shipping confirmation email has a tracking link built right in, the quickest way to watch your order make its way to you. You'll also find a Track link at the top of our site, or just chat with us, we're always happy to check in for you.

Question 3

Do you ship internationally?

Accepted Answer

Right now we ship within the continental U.S. Running outside that zone? Reach out to our team and we'll see what we can figure out together.

Question 4

I never got my order, what to do?

Accepted Answer

Start with your tracking link, it answers most delivery mysteries on its own. Still stumped? Chat with us or give us a call. We'll dig in and track it down like it's our own order.

Question 5

Do you offer free shipping?

Accepted Answer

Yes! Orders over $100 ship free, and with brands like Brooks, HOKA, Saucony, New Balance, On Running, ASICS, Mizuno, Altra, and more on our shelves, most carts get there without even trying.

Question 6

How long does shipping take?

Accepted Answer

Depends on the method you pick at checkout. We'll show you an estimated delivery date before you commit, so you can choose the pace that fits your plans.

Question 7

Can I order online and pick up in store?

Accepted Answer

Absolutely. Order online, then swing by whichever of our three Kansas City area stores is closest, Barry Road, Lee's Summit, or Mission, KS. Just pick your store at checkout, pickup's free, and so is the chance to say hi.

Question 8

Do you ship nationally?

Accepted Answer

We do, coast to coast. Doesn't matter if you're training for a marathon in Maine or walking the dog in Arizona, you get the same expert-fit gear our Kansas City customers swear by.

Question 9

What is your return policy?

Accepted Answer

We want you happy in your shoes long after you leave the store, not just at checkout. Our Exchange Guarantee has your back on returns and exchanges, so you can buy with confidence. Full details at therunningwellstore.com/policies/refund-policy.

Question 10

Can I exchange an item?

Accepted Answer

Yes. Trade up to a higher-priced pair, or swap sizes on the same shoe, whatever gets you to the right fit. Full policy here.

Question 11

What is your exchange guarantee?

Accepted Answer

We stand behind every fit, every time. If your shoes aren't working out, bring them back and we'll make it right, no hassle, no judgment. That's the promise behind everything we sell. Full policy at therunningwellstore.com/policies/refund-policy.

Question 12

Can I exchange shoes I bought online?

Accepted Answer

Yes, our Exchange Guarantee covers online orders just like in-store ones. If the fit's off, we'll work with you until it's not. Details at therunningwellstore.com/policies/refund-policy.

Question 13

Can I exchange shoes I bought in-store?

Accepted Answer

Of course. Walk into any of our three Kansas City area stores and we'll take it from there. Full policy at therunningwellstore.com/policies/refund-policy.

Question 14

How long do I have to return or exchange?

Accepted Answer

30 days from your purchase date, plenty of time to actually run in them and know for sure. If something's off, don't wait it out, come see us and we'll sort it.

Question 15

Do I need a receipt to return or exchange?

Accepted Answer

Nope. We can pull up your purchase in our system, so just bring in the shoes and let us handle the rest.

Question 16

What is a stride analysis and is it free?

Accepted Answer

A stride analysis is our Fit Gurus' quick, expert read on how you move, your gait, foot strike, mechanics, all of it, so we can match you to the right shoe instead of just a popular one. It's completely free, no appointment needed, just walk in. Learn more at therunningwellstore.com/pages/our-fit-finder.

Question 17

How does your shoe fitting process work?

Accepted Answer

Our Fit Gurus start with you: how you run, where it hurts, what you've worn before, what you're chasing next. Then they watch you move and bring out shoes built for your fit profile, not just what's popular. It's personal, it's thorough, and it's free, no matter what your pace looks like. Full details at therunningwellstore.com/pages/our-fit-finder.

Question 18

Do I need an appointment for a fitting?

Accepted Answer

Nope, just walk in, business suit optional. If you'd like guaranteed one-on-one time with a Fit Guru, especially on weekends, calling ahead is a smart move.

Question 19

What are your store hours?

Accepted Answer

Summer Hours (Memorial Day through Labor Day):
Monday-Friday: 10am-8pm
Saturday: 10am-6pm
Sunday: 12pm-5pm

Winter Hours:
Monday-Friday: 10am-7pm
Saturday: 10am-6pm
Sunday: 12pm-5pm

All three of our Kansas City area stores, Barry Road, Lee's Summit, and Mission, KS, keep the same schedule, so pick whichever is closest and we'll be ready for you.

Question 20

Which locations carry which brands?

Accepted Answer

All three of our stores, Barry Road, Lee's Summit, and Mission, KS, stock our full lineup: Brooks, HOKA, ASICS, Saucony, New Balance, On Running, Mizuno, Altra, and more. Walk into any of them and you'll find the same expert selection waiting.

Question 21

Do you host group runs?

Accepted Answer

We do! Join us three nights a week: Mondays at Barry Road, Wednesdays at Lee's Summit, and Fridays at Mission, all starting at 6:30pm. Come run with your neighborhood store.

Question 22

What are your group run days, times, and locations?

Accepted Answer

Monday: Barry Road. Wednesday: Lee's Summit (check facebook! We move around!). Friday: Mission, KS. All three start at 6:30pm, so pick whichever fits your week, or hit all three.

Question 23

Do I need to be fast to join a group run?

Accepted Answer

Not even close. The Place for Every Pace isn't just our tagline, it's how we run. Walkers, first-timers, and marathoners all show up to the same group run and everyone finds their people.

Question 24

Is there a cost to join a group run?

Accepted Answer

Nope, our group runs are free and open to everyone, no membership required.

Question 25

Do I need to sign up ahead of time for a group run?

Accepted Answer

No sign-up needed, just show up a few minutes before 6:30pm ready to run.

Question 26

What should I bring to a group run?

Accepted Answer

Running shoes you trust, water, and if it's getting dark early, something reflective. If you're not sure your shoes are right for you yet, stop in early for a free stride analysis before the group heads out.

Question 27

I'm new to running, where should I start?

Accepted Answer

Start with a stop at one of our stores. A free stride analysis gets you into the right shoe from day one, which solves more beginner problems than any training plan can. From there, run-walk intervals are the easiest way in, a few minutes of easy running mixed with walking breaks, building up gradually.

Question 28

What running shoes should a beginner buy?

Accepted Answer

Skip the guesswork. Come in for a free stride analysis and one of our Fit Gurus will match a shoe to how you actually move, not just what's trending online.

Question 29

How many days a week should a new runner run?

Accepted Answer

Three days a week is a solid start, with a rest or cross-training day in between. It's enough to build the habit without burning out before it sticks.

Question 30

How do I avoid getting hurt as a new runner?

Accepted Answer

The right shoes are step one, that's what our fittings are for. Beyond that, increase your mileage gradually, warm up before you head out, and listen to your body. Any pain that doesn't ease up is worth seeing a doctor or physical therapist about, not running through.

Question 31

Can beginners join the group runs?

Accepted Answer

Absolutely, that's exactly who they're for. Show up, tell us it's your first time, and we'll make sure you're set up with people running your pace.

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