Refund policy

Exchange Guarantee

1. Our Promise

At The Running Well Store, we want you to love your shoes and gear as much as we do. If something doesn’t feel quite right, whether it’s comfort, fit, or function, we’ll work with you to make it right. Our goal is simple: help you run, walk, and live well.

2. In-Store Purchases

30-Day Fit Guarantee

Thank you for shopping at your locally owned Running Well Store!

Items brought back within 30 days of purchase can be exchanged or returned for store credit.

All sales on clearance items are final.

Apparel and Accessories

Apparel, accessories, and gear can be exchanged within 30 days for an exchange. Items must have original tags attached.

Final-Sale Items

Sale and clearance items are not eligible for return or exchange.

3. Online Purchases

If you ordered from therunningwellstore.com and need to exchange an item, no problem.

How to Return or Exchange

  1. Email contact@therunningwellstore.com or call 816-500-5037 to start your return.
  2. Include your order number and reason for the return (so we can keep improving).
  3. We’ll send exchange instructions and, if applicable, a prepaid shipping label.

Once we receive your exchange and confirm it meets the return conditions, we’ll process your exchange or store credit within 3–5 business days.

Shipping Costs

  • Original shipping costs are non-refundable.
  • Client is responsible for return shipping costs.

Final-Sale Items

Sale and clearance items are not eligible for return or exchange.

4. Conditions for Return

To keep our process smooth for everyone, returned items must:

  • Be clean and free from excessive wear.
  • Include all original packaging (shoe box, inserts, etc.).
  • Be exchanged within 30 days of the purchase date or delivery date (for online orders).

5. Defective or Incorrect Items

If your product arrives damaged or defective, or if we shipped the wrong item, contact us immediately at contact@therunningwellstore.com. We’ll replace or refund it right away and cover all shipping costs.

6. Gift Returns

Got your gear as a gift? We can help! Gift returns can be exchanged for store credit or a new item of equal value. Please include the gifter’s name or order number to help us locate the purchase.

7. Refund Timeline

Refunds are processed to the original form of payment within 5-7 business days after we receive your return. Your bank or credit card company may take additional time to post the refund.

9. Our Fit Finder Guarantee

When you use our Fit Finder Process — in-store or online — our experts analyze your biomechanics to match you with the perfect shoe. If that shoe isn’t a match, we’ll happily exchange it for one that is. Because when your shoes fit well, you run well.